Refund and Return Policy
Customers have 30 days after the purchase date to return any product.
We accept returns and process refunds under the following conditions:
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The product is complete, including all accessories and the instruction manual.
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The product is well packed in the original packaging.
You are responsible for the return shipping cost unless the return is due to our error, such as:
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Receiving the wrong item
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Receiving a defective product
Please contact our customer service before making a return.
All returns without prior authorization will be rejected.
To initiate a return:
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Email our support team at marketing02@onlyfireoutdoor.com
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Provide your order ID in the message
We will reply to your return request within 2 business days.
Once we receive and inspect your return, we will process your refund accordingly.
Order Cancellation Policy
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Orders cannot be canceled once shipped. Please make sure all details are correct before placing the order.
Shipping Address Policy
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Shipping addresses cannot be changed after an order is placed. For security and logistical reasons, we can only ship to the address provided at checkout.