Q: Will it fit a Big Joe 24', sitting on the fire box?
A: No, it fits for 21 ½” to 22 ½” outer diameter Charcoal Kettle Grills.
Q: What is “Upgraded”?
A: We have improved the design as you can see from the pics. The upgraded version is designed for tighter fit and better temp controlling. We add a part that makes the kettle rotisserie sit on the grill securely and prevent heat from escaping.
Q: Planning to make a 11lb. turkey this week. Do I need to use this counter balance?
A: Probably. The bird can be centers on the spot rod, but it will be heavier on one side. The counterbalance will even out the motor revolution into a smooth one.
Q: Is there a weight limit?
A: Max weight is up to 20lbs.
The time frame of an order delivery is divided into two parts:
- Processing time: 2 business days
- Shipping time: Standard Ground includes delivery via U.S. Priority Mail®, United States Postal Service®, UPS® Ground and FedEx® Ground.
- Note: Affected by Covid-19, there will be some delay on the delivery.
Customer have 30 days after the purchase has been made to return any product.
We would accept a product return and process refunds under the following conditions:
- The product is complete. (Including all the accessories and instruction manual)
- The product is well packed in the original package.
Return cost paid by the customer unless it is a problem cause by us like: receiving the wrong item or defective product.
Once you decide to return, please contact marketing02@onlyfireoutdoor.com with your email and order ID, we will help with the rest. We reply within 2 business days.
The refund will be processed once we have received your product and checked the conditions of it.
