The time frame of an order delivery is divided into two parts:
- Processing time: 2 business days
- Shipping time: Standard Ground includes delivery via U.S. Priority Mail®, United States Postal Service®, UPS® Ground and FedEx® Ground.
- Note: Affected by Covid-19, there will be some delay on the delivery.
Customer haveĀ 30 days after the purchase has been made to return any product.
We would accept a product return and process refunds under the following conditions:
- The product is complete. (Including all the accessories and instruction manual)
- The product is well packed in the original package.
Return cost paid by the customer unless it is a problem cause by us like: receiving the wrong item or defective product.
Once you decide to return, please contact marketing02@onlyfireoutdoor.com with your email and order ID, we will help with the rest. We reply within 2 business days.Ā
The refund will be processed once we have received your product and checkedĀ the conditions of it.